According to your description, the decision you acquired seems being a scam. Telus takes customer protection really seriously, and we wish to guarantee you of the next:
I are already a Telus customer due to the fact 2001. I moved to my new put in August of 2020 And that i am still awaiting an optik TV box which i experienced requested appropriate immediately after I moved in.
The several hours they have got will not be Functioning perfectly with my get the job done and caring for an elderly relative frantic routine. I also chatted but they instructed me I ought to contact in.
I needed to contact CS right now with Chat as well as Office I would like to speak to is just offered by phone. The CS on Chat organized a call again at an arranged time slot. When that Division referred to as me later I got everything sorted out.
I'd also like to find out why this was eradicated? Would seem stupid that we now must get in touch with tech support to accomplish something that we didn't require the for Beforehand
Consider them as resellers. The promote you a legit item Telus gives, include benefits to induce you to get. You provide them with that funds, all of your information to set up the legit products.
I'm trying to find the telephone copyright to speak to the consultant and asking yourself if they can be found in the weekend. I intend to make payment preparations and made an effort to on chat, on the other hand they explained to me I really need to get in touch with.
I never recall at any time registering or mentioning the corporate below my profile. The support team (in Philipines) advises me that it is a problem for the service company of the person I named, which I discover pretty preposterous.
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I devote about $4500 a yr with Telus. In January I acquired an outside digital camera for $7/month but regretted it and wished to return it. It had been new while in the box - only plugged in to check it. Following a several several hours waiting around about the cell phone I acquired that there's a $340 cost to terminate. That may be a ton for your Telus TV support Canada $fifty camera. I pleaded With all the agent to waive the charge because I'm a faithful customer for therefore very long. He stated a supervisor will connect with to debate. Nobody called again. A month later I attempted once again. Lastly, in April, after eight hours on the cellular phone relating to this situation around that point, I gave my ultimatum… waive the higher cancellation fee or I terminate all of the services with Telus and go some place else. No. So, I cancelled almost everything. A shame, because I have not experienced one particular issue Along with the TV, internet, or cellphones and preferred Telus… for more than fourteen many years. Although the $7 cost persisted. Sigh. Extra hours to the telephone. Why is this the one way to speak? It's so aggravating in addition to a colossal waste of time.
No matter, my suggestion is to NOT do organization Using these folks as they don't seem to be sincere about the things they are offering, along with the offers / alternatives they declare a customer is ready to obtain are, in truth, extreme misrepresentations of what is really readily available.
What is actually worse will be the destruction of any trust individuals experienced with enterprise, as well as the amplified skepticism. Firms Never assist when they insist on working with phones as well as Internet to perform organization, and make in depth usage of phone facilities.
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You can expect to then get a textual content concept if the agent responds, and you'll comply with up at your earliest advantage.
Back within your day, you had a option of businesses. Now We've got megacorps that swallow every single choice alternative up and you simply're remaining with three alternatives spanning a whole region, all of which collude with eachother to extort It really is customers.